ISS-RAF CRL Partnership Rolls On

As the partnership progresses throughout all outlets there has been a marked increase in the use of all CRL facilities over the past year.

Much of this is due to the customer feedback and the ISS policy of “You Said – We Listened”. The best example of this was the introduction of the New Menu in the Bull Café Lounge Bar, which was designed following the comments made by users of the outlet. Although highly successful we continue to listen to your comments for further improvement, one of which was the re-introduction of some of the old favourites that are no longer on the menu; which can now be seen with weekly specials.

Improvements to our service in the last month have included the introduction of Costa Express in the Convenience SPAR shop, and the considerable reduction in the price of milk in both SPAR outlets. More and more Real Deals are on offer in the SPAR including weekly special offers sold at the counter. The last 100 millionaire lottery draw saw £1,650 spent on tickets in the Community Store, the most throughout all SPAR outlets in the RAF-CRL partnership. Hopefully some of those of you who bought tickets will have benefitted. We are aware we cannot compete with the High Street supermarkets but there are still many bargains to be had in your local SPAR.

August saw the introduction of a new daytime menu choice in Louis’ Café Lounge Bar replacing the Bar Menu, which will still be available in the evening. New items include a larger selection of Sandwiches and Baguettes and the introduction of Wraps, Panini’s, Salads and the Breakfast Muffin. In September the Bapmobile will be launching a similar menu.

Probably the most successful outlet recently has been the Junior Ranks Mess. All of the management and staff have been working hard provide the best possible service for the diners. The introduction of a monthly theme night has proved a success. The most recent being a Spanish themed night when for £4.25 there was the opportunity to have 10 different types of Tapas, two main course dishes a selection of “sides” and bread, plus a classic sweet & a discounted drink at the Louis’ Bar All Ranks Quiz. Excellent value for money considering one portion of Tapas recently cost me £3.95 when having a similar meal for £19.50 in a local restaurant. In addition to this the lunchtime carvery from Monday to Thursday, Friday Fish & Chip Shop Day, Warm salads to order, Grill Bar, Salad & Sandwich Bar, Baked Potatoes, Express & Supreme choices, and the very newly introduced Hot Wok have seen the diner show a preference for retail choices as opposed to the Classic choice, although diners have become a lot happier with the Classic choice as PAYD has developed. Once again the extended choice and menu development has very much been guided by customer feedback and comments.

Louis’ & The Grafton Club continue to flourish, as previously reported the Funny Fokkers night in May was an immense success and we are delighted to announce that a second comedy night will take place on 9th October. The Grafton club committee are working hard to provide regular entertainment in addition to the now fortnightly, growing in popularity, quiz and envelope draw. The recent American Independence Day function in Louis’ Bar raised over £178 for Macmillan Cancer Relief, and plans for more monthly social functions for your entertainment are in progress, so look out for Bring Your Boss, Oktoberfest/Halloween and the post-Christmas Dinner party.

The Grafton Club is used by the Station Cinema Club on a Monday Night and the 5 metre screen used for sporting events, with plans already being made for next year’s FIFA World Cup. On September 18th the Photographic Section are using Louis’ & The Grafton Club to raise funds for the RAF Benevolent Fund. Tickets are £5 which includes hot food, displays, watching the film Battle of Britain and a donation to the RAFBF.

The Loyalty Card continues to be in demand as it goes from strength to strength, the recent Double Points promotion proved to be popular and promises to be the first of many for the future.

All information regarding Catering Retail & Leisure at RAF Marham can be found at www.iss-raf-crl.co.uk/marham. You can also visit all RAFCRL sites on this website.

These are some of the high-lights of the service provided by the ISS-RAF CRL partnership to you, but what else do we do. The more successful the contract the more the benefit to RAF Marham through a system called Gainshare, which as the name suggests the gain (profit) is shared with the Unit. The share the Unit receives is used at the discretion of the Station Commander and allocated by an executive committee.

Should you wish to contact us to suggest more improvements or contact ISS to make use of any of the CRL facilities please contact me at keith.appleyard@uk.issworld.com or phone me on 07887 755337 Ext: 7938.